Frequently Asked Questions

Shipping

Q: When will my box ship out?

A: NEW MEMBER SHIPPING SCHEDULE

You will see what season’s box you will receive first during the check-out process. If the shipping date for the current season has not yet passed, then your box will ship according to our standard shipping schedule. If the shipping date for the current box has already past, then you box will be shipped within 10 days of the check-out date (pending availability).

EXISTING MEMBER SHIPPING SCHEDULE

Priority Shipping Group 1: Annual Boxes - These boxes will ship within 10 business days of the start of the quarter.

Shipping Group 2: Seasonal Boxes - These boxes will ship within 4 weeks of your >Billing Date.

As soon as your box leaves our warehouse, you will be emailed tracking information, so you'll be able to keep an eye out for your box of goodies!

TRANSIT SCHEDULE

U.S. Boxes: 5-10 business days or 1-2 weeks after leaving our warehouse.

Canada Boxes*: 9-14 business days or 2-3 weeks after leaving our warehouse.

*Customs clearance, International postal delays, and other factors can sometimes cause shipping delays for Canadian orders. If you have not received your order 14 business days after receiving tracking details, please contact customer care for assistance.

SEASONAL SCHEDULE

We expect to ship boxes in the following seasonal months: April. July, October, and January (subject to change, however, any deviations from this schedule will be announced).

Please note content in boxes being shipped to Canada, Alaska, Hawaii, and Puerto Rico may vary from US boxes each season. Gift certificates and sponsored items included in some boxes are subject to shipping constraints of the issuing company.

Q: What do I do if my box is damaged during shipping or I am missing an item?

A: Any missing, damaged, lost, defective, or wrong/incorrect item(s) must be reported within 2 weeks of your delivery date. Please contact us and a customer care specialist will assist you with filing a claim and/or getting your items replaced.

Please note content in boxes being shipped to Canada, Alaska, Hawaii, and Puerto Rico may vary from US boxes each season. Gift certificates and sponsored items included in some boxes are subject to shipping constraints of the issuing company.

Q: Do you ship internationally?

A: We ship to Canada and Puerto Rico! Shipping is an additional $8 for seasonal boxes.

*All prices on our site are listed in USD.

If you are in another country, you can email us your name and location and we'll add you to our list of international requests.

*Please note content in boxes being shipped to Canada, Alaska, Hawaii, and Puerto Rico may vary from US boxes each season. Gift certificates and sponsored items included in some boxes are subject to shipping constraints of the issuing company.
 

Q: How much does shipping cost?

A: Shipping for seasonal boxes to the US is free! Shipping for Canada, Alaska, and Hawaii is $8 USD per box.
 

Q: What if I want to change my shipping information?

A: Customers may update their shipping information at any time, subject to the time frames below. In order to update your shipping information, you must do one of the following: (a) email us at fab@GressoFab.com, indicate that you wish to change information in your account and follow the instructions that we send you in response; (b) log into your, navigate to the tab, choose Update, and follow the instructions; or (c) call us at 305-515-8677, indicate that you wish to update information for your account and follow the instructions given.

All changes must be made before the billing date of the new quarter in order to be implemented for that seasonal box.